Privacy Policy

At Chilux, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the personal information you provide when visiting our website or purchasing our products.

1. Information We Collect

When you interact with our website, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order information
  • Customer inquiries and support requests
  • Any other information you voluntarily provide

This information is collected to process your orders, provide customer support, and ensure a smooth shopping experience.

Customers are responsible for keeping their account information and email credentials secure. If you become aware of any unauthorized access or misuse of your personal information, please notify Chilux immediately.

2. How We Use Your Information

Your personal information may be used to:

  • Process and confirm your orders
  • Arrange product delivery
  • Respond to inquiries and provide customer support
  • Provide product information upon request
  • Send promotional offers, newsletters, or marketing communications (where permitted by applicable law)
  • Notify you about updates to our products, services, or website
  • Improve our products, services, and customer experience
  • Comply with applicable legal obligations and government requests

We will never use your personal information for purposes unrelated to your transaction without your consent, unless required by law.

3. Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable legal requirements.

If you request the deletion of your personal information, Chilux will securely remove or anonymize your data unless retention is required by law.

4. Sharing Your Information

Chilux respects your privacy and does not sell or rent your personal information.

Your information may be shared only with:

  • Authorized Chilux employees
  • Logistics and shipping partners
  • Payment service providers
  • Customer support partners
  • Service providers assisting with website operations
  • Government authorities or regulatory agencies when required by applicable law

All third-party partners are required to protect your personal information and use it solely for the services they provide on behalf of Chilux.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

In the unlikely event of a data breach, Chilux will take immediate action to investigate the incident, notify the appropriate authorities where required, and inform affected customers in accordance with applicable laws.

6. Your Rights

You have the right to:

  • Access your personal information
  • Update or correct inaccurate information
  • Request the deletion of your personal data
  • Withdraw your consent where applicable
  • Submit questions or complaints regarding the processing of your personal information

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your personal information is collected and processed, please contact us:

Chilux Manufacturing & Trading Co., Ltd.

Hotline: +84 346 665 775

Email: chilux.official@gmail.com

8. Complaints

If you believe your personal information has been used in a manner inconsistent with this Privacy Policy, please contact Chilux immediately.

We will promptly review your request, investigate the matter, and respond as quickly as possible. Where appropriate, corrective measures will be taken to protect your rights and ensure compliance with applicable privacy regulations.