CHILUX WARRANTY POLICY

Customers who purchase Chilux products, including baby cribs, study desks, child car seats, baby walkers, strollers, high chairs, bottle sterilizers, plastic storage cabinets, and other baby essentials, are covered by the following warranty policy.

Warranty Terms

Chilux provides warranty service under the following conditions:

The product has a manufacturing or technical defect.
The product remains in its original condition and meets the warranty eligibility requirements.
For products that are no longer under warranty, Chilux can still provide replacement parts or repair services upon request.
The warranty does not cover products damaged due to improper use, including but not limited to impact, dropping, deformation, cracks, scratches, dents, water damage, or unauthorized disassembly, modification, or repair.
All warranty service costs are provided free of charge. For maintenance services that do not fall under warranty, customers are responsible for the shipping costs.

Product Replacement Policy

A replacement product may be provided under the following circumstances:

The product has a manufacturing defect.
The product received is defective, damaged, or does not match the description on the Chilux website.
The product is found to be broken, cracked, or damaged upon inspection at the time of delivery.

Replacement Conditions

Eligible products may be replaced within 100 days from the date of delivery.
If any accessory is found to be defective during the eligible period, Chilux will replace it free of charge.
This replacement policy does not apply to products that have been used or have been altered in appearance, materials, or quality due to external factors or improper use.

Customer Support

If you experience any issues while using your Chilux product or have questions regarding our warranty policy, please contact our Customer Support team: