CHILUX PAYMENT POLICY

Thank you for choosing Chilux. This Payment Policy outlines the available payment methods for purchases of Chilux products, including baby cribs, study desks, child car seats, baby walkers, strollers, high chairs, bottle sterilizers, plastic storage cabinets, and other baby essentials.

We offer the following payment options for your convenience.

1. Cash Payment (In-Store or Cash on Delivery)

1.1. In-Store Payment

Customers purchasing products directly at a Chilux showroom are required to pay the full order amount to our sales representative or customer service staff.

Showroom Locations:

- Dong Da, Hanoi: 3rd Floor, 502 Xa Dan Street, Nam Dong Ward, Dong Da District, Hanoi, Vietnam
- District 1, Ho Chi Minh City: 2nd Floor, 208 Co Bac Street, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam
- Thu Duc City, Ho Chi Minh City: 19 Dinh Thi Thi Street, Van Phuc City Urban Area, Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Thu Dau Mot, Binh Duong Province: 685 Binh Duong Boulevard, Hiep Thanh Ward, Thu Dau Mot City, Binh Duong Province, Vietnam

1.2. Cash on Delivery (COD)

Customers choosing the Cash on Delivery (COD) option are required to inspect the products upon delivery and pay the full order amount directly to the delivery personnel.

Please ensure that the payment matches the amount stated on your invoice or receipt. If you have any questions regarding your payment, please contact us for further assistance.

2. Bank Transfer or ATM Card Payment

Chilux accepts payments via:

Bank transfer
ATM/debit card payment

Customers may complete payment in-store by bank transfer or card payment. We accept cards issued by all major banks.

If you wish to pay by bank transfer, please contact the Chilux Fanpage or our Customer Service Hotline: 1900 8668 92. Our customer service team will verify your payment and confirm your order before processing.

Chilux is committed to transparent and lawful business practices, providing high-quality products with clear and reliable origins.

Once your bank transfer has been completed, our team will contact you to confirm the payment and arrange shipment. If we fail to deliver your order or respond within the agreed timeframe, you may submit a complaint directly to Chilux. Compensation may be considered if the delay can be proven to have caused business-related losses.